Service bulletin for inspection issued for Mammut / Snowpulse avalanche airbags

05 Mar, 2014

Mammut has issued a service bulletin for inspection of Mammut / Snowpulse avalanche airbags. The following is text from Mammut about their bulletin:
 
Follow-up inspections have shown that there is an assembly problem affecting individual Mammut / Snowpulse avalanche airbags from the Winter 2011/2012 and Winter 2012/2013 production seasons. The problem is an improperly screwed in connector between the deployment mechanism and the venturi valve.

Since Mammut cannot rule out that this problem could result in a loss of function in the event of use, we hereby request that all customers inspect the connection in accordance with the following instructions.

If customers identify a problem we advise them to discontinue use of the airbag immediately. If this is the case, please contact Mammut customer services to arrange a repair.

The recall affects Mammut and Snowpulse avalanche airbags with Inflation System 2.0 from the 2011/2012 and 2012/2013 production seasons. You will find instructions on how to determine the production season of your avalanche airbag below.

The recall for inspection does not affect avalanche airbags made before or after these seasons.

Mammut recommends all airbag owners to check the connection as part of their regular equipment check.

We understand the inconvenience caused to you.

We apologize for the inconvenience and thank you for your patience.

Kind regards
 
Mammut Sports Group

Advice from Mammut
 


1. Determine whether your avalanche airbag is affected by this recall for inspection.

Check which production season your avalanche airbag is from.

You can determine the production season using the deployment mechanism.

2. Determine whether the connector between the deployment mechanism and the venturi valve is properly screwed in.

This is where you should check.


Lift the airbag system to see the connection.


3. If the connector is not properly screwed in, please discontinue use of the airbag immediately and contact Mammut customer services to arrange a free repair.

    Customer service contact details

    Europe

    Mammut Sports Group GmbH
    Customer Service
    Mammut Basecamp 1
    87787 Wolfertschwenden
    Germany
    Eu.customerservice@mammut.ch
    +49 8334 36 20 301
    Switzerland     

    Mammut Sports Group AG
    Customer Service
    Birren 5
    5703 Seon
    Switzerland
    customerservice@mammut.ch
    +41 62 769 82 59

    USA     

    Mammut Sports Group Inc.
    Hurrican Lane
    Suite 111
    Villiston
    US-VT 05495
    USA
    info@mammutusa.com
    +1 800 451 5127

    Canada     

    Mountain Sports Distribution
    802 9th St N
    Golden BC
    V0A 1H2
    Canada
    info@MountainSportsDistribution.com
    TF: 1-888-987-SLED (7533)
    F: 1-250-344-2353

    Media inquiries: harald.schreiber@mammut.ch, +41 62 769 81 25